● Strong analytical, problem solving and troubleshooting skills
● Exceptional verbal & written communication skills in English for email and chat support channels
● Attention to detail with the ability to complete a large volume of work quickly and independently
● Ability to work collaboratively in a diverse team environment.
● Proactive approach (ability to discern trends and solutions to process/user issues, ability to innovate and suggest process improvements)
● Enthusiasm for customer service
● Team player with very good interpersonal skills and forward-looking attitude
● Open to ideas/feedback
**Shift: Should be flexible with 24*7 rotational shifts
Education: Hotel Management, Any graduate