Own Customer Relations during the entire Life Cycle of the Client.
Manage Customer Training, refreshers and account setup/go-live.
Monitor Customer usage and performance.
Proactively call customers to let the customer know that we are here to support them from a business perspective and help them get the most ROI from their Hotelogix services.
Escalate any concerns regarding well-being of the customer to the Head of Global Support.
Maintain internally agreed SLA figures.
Adhere to, and contribute to the development of support processes, procedures and standards.
Manage customer training and go live process.
Own customer relationship as a contract is signed with the customer.