Roles and responsibilities:
- Drive training for the new hires and existing team members.
- Consult the department heads to identify the training needs and arrange the required training programs
- Conduct regular training sessions for the team on the product, new upgrades/releases, customer success stories, and industry knowledge.
- Create training programs as and when needed to address the gaps in knowledge and skills of employees
- Understand the competition by clearly differentiating our solution/value offering to educate the team in overcoming objections during sales engagements
- Develop and document required learning materials
- Conduct regular assessments to measure the effectiveness of the training.
- Motivate and encourage employees for training
- Proper documentation on training reports
- Stay up to date with the product and industry knowledge
Qualifications: Bachelor’s degree or above. (Hospitality is a plus)
Requirements:
- Minimum 3-4 years of experience in hospitality trainings
- A sound understanding of hospitality industry.
- Excellent skills in MS Office
- Good presentation and time management skills
- Excellent communication and interpersonal skills
- Ability to work with different teams and leadership styles
· Must be deadline oriented
· Must be organized, flexible, able to multi-task and can adjust priorities